ok00's Privacy Policy

1 Introduction & Scope

The ok00 platform provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how ok00 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

This Policy applies to all registered users and visitors of the ok00.lat website and its associated services. By opening an account or using our services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

ok00 always operates in compliance with applicable data protection regulations and treats user privacy as its highest priority.

2 Information We Collect

ok00 may collect the following types of information:

2.1 Information You Provide Directly

When you register an account on our platform or use any of our services, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and contact details
• Documents required for identity verification
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Information provided when contacting our support centre

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Login and logout times, and gaming activity logs
• Data collected through cookies and similar tracking technologies
• Page visit patterns and navigation information

3 Purposes for Using Your Information

ok00 uses the collected information for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide gaming features, financial transactions, and customer support.
• Identity verification and age confirmation: To ensure access is restricted to those aged 21 and above only.
• Security and fraud prevention: To verify authorised transactions and detect suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Communications: To send important service-related notifications.
• Service improvement: To analyse user experience and improve the platform.

ok00 never sells your information to third parties or uses it for marketing without your consent.

4 Information Sharing & Third Parties

ok00 may share your information with the following parties in specific circumstances:

4.1 Service Providers

With trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure, cybersecurity, and customer support — only the information necessary to deliver the service is shared. These parties are required to comply with ok00's privacy guidelines.

4.2 Legal Obligations

If a court, government body, or regulatory authority lawfully requires the disclosure of information, ok00 is obliged to comply. Any such disclosure will always remain within the limits prescribed by law.

4.3 Business Changes

In the event of a business merger, acquisition, or transfer of assets, your information may be transferred to the new operating entity. You will be notified in advance in such cases.

5 Data Security Measures

ok00 has put in place industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Access controls: Only authorised personnel can access the information they need.
• Firewall and security monitoring: 24/7 network monitoring and intrusion detection systems are active.
• Data retention policy: Information is not stored beyond what is necessary.
• Security audits: Regular cybersecurity reviews are conducted.

While ok00 takes every precaution, no online system is entirely free of risk. In the event of a security breach, we will notify affected users as quickly as possible.

6 Cookie Policy

The ok00 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our service.

6.1 Types of Cookies

• Essential cookies: Indispensable for the platform's core functionality — login sessions, security tokens.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyse platform usage and improve our service.

Non-essential cookies can be disabled through your browser settings, though this may limit certain platform features in some cases.

7 Data Retention Period

ok00 retains your personal information only for as long as necessary:

• Active account data: Retained for the entire period the account remains active.
• After account closure: Information may be retained for a specified period to meet legal or regulatory requirements.
• Transaction records: Retained in accordance with financial law requirements.
• Security logs: Retained for the period required for security reviews.

Once the retention period has ended, information is securely deleted or anonymised.

8 Your Rights

As a user of the ok00 platform, you enjoy the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccuracies in your information.
• Right to deletion: You may request deletion of your information within the limits of legal obligations.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to data portability: You may receive your information in a structured format.

To exercise these rights, contact us through the details provided at the bottom of the support page.

9 Protection of Minors

ok00 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not knowingly collect or process the personal information of any minor.

Age verification at the time of account registration is a mandatory process. If a minor's information enters our system for any reason, the account will be closed and the associated information deleted as soon as it is identified.

If you believe a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

ok00's servers and service providers may be located in various countries. Where your information is transferred outside Bangladesh, ok00 ensures that such transfer is consistent with this Privacy Policy and that the protection of your information is maintained.

For international transfers, ok00 puts in place the necessary contractual safeguards to maintain data protection standards.

11 Policy Changes & Updates

ok00 may update this Privacy Policy from time to time due to changes in applicable law, services, or business requirements. In the event of changes:

• The updated policy will be published on this page.
• Registered users will be notified by email of significant changes.
• The date of the change will be noted at the top of the page.

Continued use of the platform after changes have been made will be considered your acceptance of the new policy. You are advised to visit this page regularly to stay informed of any updates.

12 Contact & Complaint Resolution

If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact the ok00 support team:

ok00 will endeavour to respond to your complaint or request as quickly as possible after receiving it. Formal requests relating to information may require identity verification.