ok00 Terms & Conditions

By accessing, registering on, or using any service of the ok00 platform, you are considered to have fully agreed to these terms and conditions. These terms form a legal agreement between ok00 and the user. If you do not agree with any part of these terms, please refrain from using this platform.

These terms apply to users residing in Bangladesh. ok00 reserves the right to modify these terms at any time without prior notice. Updated terms take effect as soon as they are published, and continued use of the platform means you have accepted the new terms.

2.1 Age Requirement

To register on the ok00 platform and use its gaming services, you must be 21 years of age or older. Minors are strictly prohibited from using this platform. If any user registers by providing a false age, their account will be closed immediately and all deposited funds may be forfeited.

2.2 Registration Requirements

You must provide accurate and complete information at the time of registration. Each person may only create one account. If multiple accounts are created, all of them will be closed. If any information provided at registration changes, ok00 must be notified immediately.

• Full and correct name must be provided (as per National ID card).
• An active mobile number and email address must be provided.
• Personal banking and mobile banking details must be entered correctly.
• Opening an account in a third party's name is prohibited.

3.1 Account Security

Ensuring the security of your account is entirely your responsibility. Keep your password confidential and never share it with any third party. If you suspect any unauthorised access to your account, notify ok00's support team immediately. ok00 will never ask for your password or full payment details over the phone or by email.

3.2 Account Verification

ok00 may request identity verification documents at any time to ensure compliance. This process may include:

• A copy of the National ID (NID) or passport.
• Proof of ownership of a mobile banking account (bKash, Nagad, Rocket, Upay).
• A bank account statement or confirmation letter.
• Proof of residence (utility bill or other official document).

If the required documents are not provided within the specified time, the account may be temporarily suspended.

4.1 Accepted Payment Methods

ok00 currently supports the following payment methods available in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). No methods outside this list are accepted.

4.2 Deposit Limits

The minimum deposit amount for each method is ৳200. The maximum deposit limit may vary depending on the account type and verification level. All deposit amounts are calculated in Bangladeshi Taka (BDT).

4.3 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5–30 minutes. However, additional time may be required in the following cases:

• If account verification has not been completed.
• If the wagering requirements for a bonus have not been met.
• If additional security checks are needed for large withdrawal amounts.
• In the event of technical difficulties.

5.1 Welcome Bonus

New users on ok00 will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500. Or depositing ৳8,000 gives a ৳5,000 bonus for a total of ৳13,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. Wagering is calculated on the bonus amount only — the original deposit amount is not included in the wagering. Example: ৳1,500 bonus × 25 = ৳37,500 in bets must be completed before the bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer must be used within a specified validity period.
• The original deposited amount cannot be spent before the bonus is used.
• Not all game types may contribute equally to bonus wagering — see the terms of the specific promotion for details.
• Bonuses are for genuine players only — ok00 reserves the right to cancel a bonus if bonus abuse is suspected.
• Bonuses cannot be transferred from one account to another.

5.4 VIP Program

ok00's VIP program has four tiers. Promotion is based on a player's activity:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.6%.
• Gold: Weekly cashback of up to 0.9%.
• Platinum: Weekly cashback of up to 1.2%.

VIP cashback is automatically credited to the account every week. Separate wagering requirements apply to cashback — contact the support team for details.

6.1 Fair Play Policy

ok00 is committed to ensuring fair and transparent gaming across all games. The outcomes of all games and betting events are determined impartially. If any user raises a concern about a game outcome, they may submit a complaint to ok00's support team.

6.2 Betting Rules

Once a bet has been placed and confirmed, it cannot be changed. If a game is interrupted mid-way due to a technical error, ok00 will determine the outcome by following standard industry rules. Specific market-based rules apply to sports betting such as cricket or football.

6.3 System Errors

Game outcomes resulting from software or hardware errors may be declared void. In such cases, ok00 will refund the amount of the bets placed. If a user attempts to take advantage of any error or unusual occurrence to gain a benefit, their account may be cancelled.

The following activities are strictly prohibited on the ok00 platform. If discovered, the account will be closed immediately and deposited funds may be forfeited:

• Creating or operating multiple accounts.
• Registering using a false identity or age.
• Bonus abuse or attempting to collect bonuses through fraudulent means.
• Hacking an account or attempting unauthorised access to another user's account.
• Using software bots or automated tools.
• Using the platform for money laundering purposes.
• Placing bets using a third party's funds.
• Harassing, intimidating, or deceiving other users.

ok00 makes every effort to provide uninterrupted service. However, ok00 will not be liable in the following cases:

• Losses caused by internet connection disruptions.
• Failures by third-party service providers (mobile banking services, etc.).
• Force majeure events (natural disasters, government directives, cyber attacks).
• Financial losses caused by the user's own negligence.

ok00 is an entertainment platform. There is always financial risk involved in gaming, and users are responsible for their own financial decisions. ok00's total liability will in no case exceed the actual balance in the user's account.

ok00 is committed to protecting the privacy of users' personal information. The platform uses SSL encryption technology to keep your transactions and personal data secure. ok00 never sells users' personal information to third parties.

For full details on how data is collected, stored, and used, please read our Privacy Policy. It explains how your data is processed and what rights you have.

10.1 Closure at User's Request

Any user may request to close their account at any time. Any remaining balance must be withdrawn before the account is closed. Self-exclusion is also available as part of responsible gaming — visit our Responsible Gaming page for details.

10.2 Suspension or Closure by ok00

ok00 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Detection of fraudulent or suspicious activity.
• Failure to complete age or identity verification.
• Due to regulatory or legal requirements.

Any dispute between ok00 and a user will first be addressed through an amicable discussion. If you have a complaint, please contact our support team:

• 24/7 live chat support — available in Bengali and English.
• Email: [email protected]

After a complaint is submitted, ok00 will respond within a reasonable time. All complaints will be assessed honestly and impartially. In the event of a dispute, ok00's decision will be considered final, though it will always be consistent with these terms and conditions.

ok00 reserves the right to update these terms and conditions at any time. For significant changes, ok00 will send users a notification by email or through the platform. Continued use of the platform after updated terms are published will be taken as acceptance of the new terms.

Users are advised to visit this page regularly. If you have any questions about the terms, please contact [email protected].